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General Help Desk Information

If you have any questions regarding the Survey, the CPOE Evaluation Tool, or need general assistance, Leapfrog offers an electronic Help Desk. The Help Desk is staffed from 9:00 a.m. to 5:00 p.m. ET on all regular business days. The Help Desk is not staffed on federal holidays. Help Desk tickets are responded to within 24-48 hours. Hospitals should plan ahead to ensure they have a security code and are able to access the Survey well in advance of any Survey deadlines.  More information on submitting and managing your Help Desk requests can be found here: 


If you are in a CPOE Evaluation Tool and have a related question, please be sure to select “CPOE” from the Survey section drop down box when opening a new ticket on Zendesk.

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Help Desk Holiday Schedule

Memorial Day Observed

May 25 closing at 3 PM ET
May 28 closed

Fourth of July Observed

July 3 closing at 3 PM ET
July 4 closed

Labor Day Observed

August 31 closing at 3 PM ET
September 3 closed

Veteran's Day Observed

November 12 closed

Thanksgiving Observed November 21 closing at 3 PM ET
November 22- 23 closed
Christmas Observed December 24 closing at 3 PM ET
December 25 closed
New Year's Observed

December 31 closing at 3 PM ET
January 1 closed

Other helpful links.

If you need a copy of your security code emailed to you or need to request a security code for the first time, please visit Get a Security Code.

Need help navigating the Online Survey Tool? Download the Quick Start Guide.


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