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General Help Desk Information

If you have any questions regarding the survey, the CPOE Evaluation Tool, or need general assistance, Leapfrog offers an electronic Help Desk. The Help Desk is staffed from 9:00 a.m. to 5:00 p.m. ET on all regular business days. The Help Desk is not staffed on federal holidays. Help Desk tickets are responded to within 24-48 hours. Hospitals should plan ahead to ensure they have a security code and are able to access the survey well in advance of any survey deadlines.  More information on submitting and managing your Help Desk requests can be found here: 

Help Desk Guide

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If you are in a CPOE Evaluation Tool, and have a related question, please be sure to select “CPOE” from the survey section drop down box when opening a new ticket on Zendesk.


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Other helpful links.

If you need a copy of your security code emailed to you or need to request a security code for the first time, please visit Get a Security Code.

Need help navigating the online survey tool? Download the Quick Start Guide.

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