General Help Desk Information
If you have any questions regarding the Survey, the CPOE Evaluation Tool, or need general assistance, Leapfrog offers an electronic Help Desk. The Help Desk is staffed from 9:00 a.m. to 5:00 p.m. ET on all regular business days. The Help Desk is not staffed on federal holidays. Help Desk tickets are responded to within 1-2 business days. Hospitals should plan ahead to ensure they have a security code and are able to access the Survey well in advance of any Survey deadlines.
More information on submitting and managing your Help Desk requests can be found in the Help Desk Guide.
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Leapfrog Help Desk Holiday Schedule |
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Christmas 2023 & New Year's 2024 | December 25 – January 1 closed |
Martin Luther King, Jr. Day | January 15 closed |
Presidents Day | February 19 closed |
Memorial Day | May 24 closing at 2 PM ET May 27 closed |
Juneteenth | June 19 closed |
Independence Day | July 4 closed |
Labor Day | August 30 closing at 2 PM ET September 2 closed |
Veterans Day | November 11 closed |
Thanksgiving | November 27 closing at 2 PM ET November 28 - 29 closed |
Christmas 2024 & New Year's 2025 | December 25 – January 1 closed |
Other helpful links.
If you need a copy of your security code emailed to you or need to request a security code for the first time, please visit Get a Hospital Security Code.
Need help navigating the Online Survey Tool? Download the Online Survey Tool guide.