If you have any questions regarding the survey, the CPOE Evaluation Tool, or need general assistance, Leapfrog offers an electronic Help Desk. The Help Desk is staffed from 9:00 a.m. to 5:00 p.m. ET on all regular business days. The Help Desk is not staffed on federal holidays. Help Desk tickets are responded to within 24-48 hours. Hospitals should plan ahead to ensure they have a security code and are able to access the survey well in advance of any survey deadlines. More information on submitting and managing your Help Desk requests can be found here:
If you are in a CPOE Evaluation Tool, and have a related question, please be sure to select “CPOE” from the survey section drop down box when opening a new ticket on Zendesk.
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If you need a copy of your security code emailed to you or need to request a security code for the first time, please visit Get a Security Code.
Need help navigating the online survey tool? Download the Quick Start Guide.
If you are looking for a document or information about a specific topic, download a copy of the Survey Site Map.