Town Hall Calls

Throughout the year, Leapfrog will host Town Hall Calls to provide hospitals and other stakeholders background and information about the content of the Leapfrog Hospital Survey. In addition, we often host Town Hall Calls on special topics that we are considering for future versions of the Leapfrog Hospital Survey. You can find information, including presentations and recordings from all of our Town Hall Calls. 


Special Town Hall Call on Diagnostic Error

On July 25th The Leapfrog Group hosted a special Town Hall Call for the hospital quality community about monitoring diagnostic error and key actions that progressive hospitals are taking to reduce diagnostic errors. Presenters for this call included Dr. David Newman-Toker, an Associate Professor of Nueorlogy and Otolaryngology at the Johns Hopkins University School of Medicine, chairman of the annual Diagnostic Errors in Medicine (DEM) conference, and one of the founding Board members of the Society for the Improvement of Diagnosis in Medicine (SIDM), as well as Dr. Mark Graber, Professor Emeritus of Medicine at the State University of New York at Stony Brook, a national leader in the field of patient safety, and founder of the SIDM.

The slides and recording of the Town Hall Call can be found here:

Listen to the recording here

Those that were able to join the call were asked to participate in the SIDM survey, which is meant to provide hospitals with a 'check-up' of where they are at culturally and structurally in their efforts to monitor and reduce diagnostic errors within their hospital.  Hospitals who did not participate in the Town Hall Call can still participate in the SIDM survey at A PDF version of the survey is available here:


Special Town Hall Call on Bar Code Medication Administration (BCMA)

On May 13th The Leapfrog Group hosted a free Town Hall Call to provide hospitals with an overview of the new Bar Code Medication Administration (BCMA) standard on the 2016 Leapfrog Hospital Survey. 

The Town Hall Call was hosted by two members of Leapfrog's BCMA Expert Panel: Tejal Gandhi, MD, MPH, CPPS (President & CEO, National Patient Safety Foundation) and Anne Bane, RN, MSN (Manager, Clinical Systems Innovations, Brigham and Women’s Hospital). 

The slides and an audio recording from the Town Hall Call can be found here:

Listen to the recording here


2016 Leapfrog Hospital Survey Town Hall Call

To provide hospitals with an overview of the changes to the 2016 Leapfrog Hospital Survey, Leapfrog hosted two Town Hall Calls covering the same material, the first on April 13th, and the second on May 19th.  The slides and other materials are available for download below, as well as an audio recording of the May 19th Town Hall Call:

Listen to the recording here


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