General Help Desk Information
If you have any questions regarding the Survey, need general assistance, or would like to submit feedback on the new ASC Survey, Leapfrog offers an electronic Help Desk. ASCs can submit a Help Desk ticket to ask questions or request a 1:1 orientation or technical assistance call.
The Help Desk is staffed from 9:00 a.m. to 5:00 p.m. ET on all regular business days. The Help Desk is not staffed on federal holidays. Help Desk tickets are responded to within 1-2 business days. ASCs should plan ahead to ensure they have a security code and are able to access the Survey well in advance of any Survey deadlines.
More information on submitting and managing your Help Desk requests can be found in the Help Desk Guide.
Leapfrog Help Desk Holiday Schedule
|
Leapfrog Help Desk Holiday Schedule |
|
|---|---|
| Christmas 2022 & New Year's 2023 |
December 26 – January 2 closed |
| Martin Luther King, Jr. Day | January 16 closed |
| Leapfrog Staff Retreat | January 18 closed |
| Presidents Day | February 20 closed |
| Memorial Day | May 26 closing at 2 PM ET May 29 closed |
| Juneteenth | June 19 closed |
| Independence Day | July 4 closed |
| Labor Day | September 1 closing at 2 PM ET September 4 closed |
| Veterans Day | November 10 closed |
| Thanksgiving | November 22 closing at 2 PM ET November 23 - 24 closed |
| Christmas 2023 & New Year's 2024 |
December 25 – January 1 closed |
Get a Security Code
If you need a copy of your security code emailed to you or need to request a security code for the first time, please visit Get an ASC Security Code.