Get Help

General Help Desk Information

If you have any questions regarding the Survey, need general assistance, or would like to submit feedback on the new ASC Survey, Leapfrog offers an electronic Help Desk. ASCs can submit a Help Desk ticket to ask questions or request a 1:1 orientation or technical assistance call.

The Help Desk is staffed from 9:00 a.m. to 5:00 p.m. ET on all regular business days. The Help Desk is not staffed on federal holidays. Help Desk tickets are responded to within 1-2 business days. ASCs should plan ahead to ensure they have a security code and are able to access the Survey well in advance of any Survey deadlines.  

More information on submitting and managing your Help Desk requests can be found in the Help Desk Guide.

Get the answers you need.

Our team members can help.

Contact the Help Desk


Leapfrog Help Desk Holiday Schedule 

Leapfrog Help Desk Holiday Schedule

Christmas 2023 & New Year's 2024 December 25 – January 1 closed
Martin Luther King, Jr. Day January 15 closed
Presidents Day February 19 closed
Memorial Day May 24 closing at 2 PM ET
May 27 closed
Juneteenth June 19 closed
Independence Day July 4 closed
Labor Day August 30 closing at 2 PM ET
September 2 closed
Veterans Day November 11 closed
Thanksgiving November 27 closing at 2 PM ET
November 28 - 29 closed
Christmas 2024 & New Year's 2025 December 25 – January 1 closed

Get a Security Code 

If you need a copy of your security code emailed to you or need to request a security code for the first time, please visit Get an ASC Security Code.



Visit Newsletter