General Help Desk Information
If you have any questions regarding the Survey, the CPOE Evaluation Tool, or need general assistance, Leapfrog offers an electronic Help Desk. The Help Desk is staffed from 9:00 a.m. to 5:00 p.m. ET on all regular business days. The Help Desk is not staffed on federal holidays. Help Desk tickets are responded to within 24-48 hours. Hospitals should plan ahead to ensure they have a security code and are able to access the Survey well in advance of any Survey deadlines. More information on submitting and managing your Help Desk requests can be found here:
If you are in a CPOE Evaluation Tool and have a related question, please be sure to select “CPOE” from the Survey section drop down box when opening a new ticket on Zendesk.
Effective 6/11/2019, the email address to reach the Leapfrog Help Desk changed to helpdesk@leapfrog-group.org.
If you submit a request to helpdesk@leapfroggroup.org, it will NOT be received.
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Help Desk Holiday Schedule |
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|---|---|
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Martin Luther King, Jr. |
January 21 Closed |
| Presidents' Day Observed | February 18 Closed |
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Memorial Day Observed |
May 24 closing at 3 PM ET May 27 closed |
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Fourth of July Observed |
July 3 closing at 3 PM ET July 4 closed |
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Labor Day Observed |
August 30 closing at 3 PM ET September 2 closed |
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Veteran's Day Observed |
November 11 closed |
| Thanksgiving Observed | November 27 closing at 3 PM ET November 28- 29 closed |
| Christmas Observed | December 23 - 27 |
| New Year's Observed |
December 31 closing at 3 PM ET |
Other helpful links.
If you need a copy of your security code emailed to you or need to request a security code for the first time, please visit Get a Hospital Security Code.
Need help navigating the Online Survey Tool? Download the Quick Start Guide.