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General Help Desk Information

If you have any questions regarding the Survey, the CPOE Evaluation Tool, or need general assistance, Leapfrog offers an electronic Help Desk. The Help Desk is staffed from 9:00 a.m. to 5:00 p.m. ET on all regular business days. The Help Desk is not staffed on federal holidays. Help Desk tickets are responded to within 1-2 business days. Hospitals should plan ahead to ensure they have a security code and are able to access the Survey well in advance of any Survey deadlines.  More information on submitting and managing your Help Desk requests can be found here:

Help Desk Guide


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2020 Help Desk Holiday Schedule

Martin Luther King, Jr.

January 20 closed
Presidents' Day February 17 closed

Memorial Day

May 22 closing at 3 PM ET
May 25 closed

Fourth of July Observed

July 3 closed

Labor Day

September 4 closing at 3 PM ET

September 7 closed

Veterans Day

November 11 closed

Thanksgiving November 25 closing at 3 PM ET
November 26 - 27 closed

December 24 closing at 12 PM ET
December 25 closed

New Year's Day

December 31 closing at 3 PM ET
January 1 closed

Other helpful links.

If you need a copy of your security code emailed to you or need to request a security code for the first time, please visit Get a Hospital Security Code.

Need help navigating the Online Survey Tool? Download the Quick Start Guide.

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