General Help Desk Information
If you have any questions regarding the Survey, the CPOE Evaluation Tool, or need general assistance, Leapfrog offers an electronic Help Desk. The Help Desk is staffed from 9:00 a.m. to 5:00 p.m. ET on all regular business days. The Help Desk is not staffed on federal holidays. Help Desk tickets are responded to within 1-2 business days. Hospitals should plan ahead to ensure they have a security code and are able to access the Survey well in advance of any Survey deadlines. More information on submitting and managing your Help Desk requests can be found here:
Get the answers you need.
Our team members can help.
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2020 Help Desk Holiday Schedule |
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|---|---|
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Martin Luther King, Jr. |
January 20 closed |
| Presidents' Day | February 17 closed |
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Memorial Day |
May 22 closing at 3 PM ET May 25 closed |
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Fourth of July Observed |
July 3 closed |
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Labor Day |
September 4 closing at 3 PM ET September 7 closed |
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Veterans Day |
November 11 closed |
| Thanksgiving | November 25 closing at 3 PM ET November 26 - 27 closed |
| Christmas |
December 24 closing at 12 PM ET |
| New Year's Day |
December 31 closing at 3 PM ET |
Other helpful links.
If you need a copy of your security code emailed to you or need to request a security code for the first time, please visit Get a Hospital Security Code.
Need help navigating the Online Survey Tool? Download the Quick Start Guide.