General Help Desk Information
If you have any questions regarding the Survey, the CPOE Evaluation Tool, or need general assistance, Leapfrog offers an electronic Help Desk. The Help Desk is staffed from 9:00 a.m. to 5:00 p.m. ET on all regular business days. The Help Desk is not staffed on federal holidays. Help Desk tickets are responded to within 1-2 business days. Hospitals should plan ahead to ensure they have a security code and are able to access the Survey well in advance of any Survey deadlines. More information on submitting and managing your Help Desk requests can be found here:
Get the answers you need.
Our team members can help.
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2022 Help Desk Holiday Schedule |
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|---|---|
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Martin Luther King, Jr. |
January 17 closed |
| Presidents' Day | February 21 closed |
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Memorial Day |
May 27 closing at 3 PM ET May 30 closed |
| Juneteenth | June 20 closed |
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Fourth of July |
July 4 |
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Labor Day |
September 2 closing at 3 PM ET |
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Veterans Day |
November 11 closed |
| Thanksgiving | November 23 closing at 3 PM ET November 24 - 25 closed |
| Christmas and New Year's |
December 26 – January 2 closed |
Other helpful links.
If you need a copy of your security code emailed to you or need to request a security code for the first time, please visit Get a Hospital Security Code.
Need help navigating the Online Survey Tool? Download the How to Use the Online Survey Tool guide.