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General Help Desk Information

If you have any questions regarding the Survey, the CPOE Evaluation Tool, or need general assistance, Leapfrog offers an electronic Help Desk. The Help Desk is staffed from 9:00 a.m. to 5:00 p.m. ET on all regular business days. The Help Desk is not staffed on federal holidays. Help Desk tickets are responded to within 1-2 business days. Hospitals should plan ahead to ensure they have a security code and are able to access the Survey well in advance of any Survey deadlines.  More information on submitting and managing your Help Desk requests can be found here:

Help Desk Guide


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2022 Help Desk Holiday Schedule

Martin Luther King, Jr.

January 17 closed
Presidents' Day February 21 closed

Memorial Day

May 27 closing at 3 PM ET
May 30 closed
Juneteenth June 20 closed

Fourth of July

July 1 closed
July 4 closed

Labor Day

September 2 closing at 3 PM ET
September 5 closed

Veterans Day

November 11 closed

Thanksgiving November 23 closing at 3 PM ET
November 24 - 25 closed
Christmas and New Year's

December 26 – January 2 closed


Other helpful links.

If you need a copy of your security code emailed to you or need to request a security code for the first time, please visit Get a Hospital Security Code.

Need help navigating the Online Survey Tool? Download the Online Survey Tool guide.

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