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General Help Desk Information

If you have any questions regarding the Survey, the CPOE Evaluation Tool, or need general assistance, Leapfrog offers an electronic Help Desk. The Help Desk is staffed from 9:00 a.m. to 5:00 p.m. ET on all regular business days. The Help Desk is not staffed on federal holidays. Help Desk tickets are responded to within 24-48 hours. Hospitals should plan ahead to ensure they have a security code and are able to access the Survey well in advance of any Survey deadlines.  More information on submitting and managing your Help Desk requests can be found here:

Help Desk Guide

If you are in a CPOE Evaluation Tool and have a related question, please be sure to select “CPOE” from the Survey section drop down box when opening a new ticket on Zendesk. 

Contact the Help Desk


Effective 6/11/2019, the email address to reach the Leapfrog Help Desk changed to

If you submit a request to, it will NOT be received.

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Help Desk Holiday Schedule

Martin Luther King, Jr.
Day Observed

January 21 Closed
Presidents' Day Observed February 18 Closed

Memorial Day Observed

May 24 closing at 3 PM ET
May 27 closed

Fourth of July Observed

July 3 closing at 3 PM ET
July 4 closed

Labor Day Observed

August 30 closing at 3 PM ET
September 2 closed

Veteran's Day Observed

November 11 closed

Thanksgiving Observed November 27 closing at 3 PM ET
November 28- 29 closed
Christmas Observed December 23 - 27
New Year's Observed

December 31 closing at 3 PM ET
January 1 closed

Other helpful links.

If you need a copy of your security code emailed to you or need to request a security code for the first time, please visit Get a Hospital Security Code.

Need help navigating the Online Survey Tool? Download the Quick Start Guide.

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