General Help Desk Information
If you have any questions regarding the Survey, the CPOE Evaluation Tool, or need general assistance, Leapfrog offers an electronic Help Desk. The Help Desk is staffed from 9:00 a.m. to 5:00 p.m. ET on all regular business days. The Help Desk is not staffed on federal holidays. Help Desk tickets are responded to within 1-2 business days. Hospitals should plan ahead to ensure they have a security code and are able to access the Survey well in advance of any Survey deadlines. More information on submitting and managing your Help Desk requests can be found here:
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Leapfrog Help Desk Holiday Schedule
|Christmas 2022 and New Year's 2023||
December 26 – January 2 closed
|Martin Luther King, Jr. Day||January 16 closed|
|Leapfrog Staff Retreat||January 18 closed|
|Presidents Day||February 20 closed|
|Memorial Day||May 26 closing at 2 PM ET
May 29 closed
|Juneteenth||June 19 closed|
|Independence Day||July 4 closed|
|Labor Day||September 1 closing at 2 PM ET
September 4 closed
|Veterans Day||November 10 closed|
|Thanksgiving||November 22 closing at 2 PM ET
November 23 - 24 closed
|Christmas 2023 & New Year's 2024||December 25 – January 1 closed|
Other helpful links.
If you need a copy of your security code emailed to you or need to request a security code for the first time, please visit Get a Hospital Security Code.
Need help navigating the Online Survey Tool? Download the Online Survey Tool guide.