Town Hall Calls

Throughout the year, Leapfrog will host Town Hall Calls to provide hospitals and other stakeholders background information about the content of the Leapfrog Hospital Survey. In addition, we often host Town Hall Calls on special topics that we are considering for future versions of the Leapfrog Hospital Survey. You can find information, including presentations and recordings, from all of our Town Hall Calls below. Questions about Town Hall Calls can be directed to our Help Desk.


2024 Town Hall Calls

Leapfrog Hospital Survey Town Hall Call

Hospitals are invited to the 2024 Leapfrog Hospital Survey Town Hall Call to learn more about changes to the 2024 Hospital Survey, including questions, measure specifications, scoring algorithms, and public reporting. Participants will be able to ask questions throughout the presentation using the Zoom Q&A feature.


Register here for April 25 at 2:00 PM ET

Register here for May 9 at 2:00 PM ET


Note: Separately certified ASCs should participate in the ASC Survey Town Hall Call for more information about the 2024 Leapfrog ASC Survey.


The Four Best Practices the Michigan Learning Collaborative Found at Leapfrog Superstar Hospitals

May 3 at 1:00 PM ET

In 2022, the Michigan Health Improvement Alliance (MiHIA) partnered with The Leapfrog Group and used Leapfrog data to identify hospitals with sustained highest performance in CLABSI, CAUTI, and Falls/Trauma. On this webinar, leaders at MiHIA will share four best practices based on the shared learnings from a collaboration formed between these high performing hospitals and a team of regional safety and quality experts.

The webinar will be moderated by Leah Binder, President and CEO of The Leapfrog Group and includes presentations from:

  • Sasha Paul Savage, M.D.
    Chief Health Officer, MiHIA
    Primary Care Service Line Director, MyMichigan Health
  • Mark Kato, DHA, MBA
    Assistant Professor of Health Sciences, Saginaw Valley State University
    Chief of Operations, MiHIA

Register here for the webinar on May 3 at 1:00 PM ET


Previous Town Hall Calls

Become a Recognized Leader in Caring for People with Diabetes - A New Program of The Leapfrog Group and the American Diabetes Association

October 27, 4:00-5:00 PM ET


On November 1, 2023, The Leapfrog Group and the American Diabetes Association (ADA) launched a new national program to recognize hospitals that are providing safe, high-quality care to hospitalized patients with diabetes, regardless of the reason for their hospitalization. 

The launch webinar includes presentations from:

  • Leah Binder, President and CEO of The Leapfrog Group
  • Dr. Robert Gabbay, Chief Science and Medical Offer of the American Diabetes Association
  • Tara Rose Murphy, a patient on our Expert Panel
  • Dr. Guillermo Umpierrez, chair of our Expert Panel and Professor of Endocrinology at Emory University School of Medicine
  • Dr. Andrew Demidowich, a practicing endocrinologist and our subject matter expert at Johns Hopkins Medicine

Slides and a recording are available here.


Diagnostic Safety and Quality Webinar Series: Overview and Implications for Hospitals 

Leapfrog’s 2024 Hospital Survey will feature new fact-finding questions to assess how hospitals have approached diagnostic safety and quality, including both steps taken to reducing missed or incorrect diagnoses and encouraging the effective communication of diagnoses to patients, their caregivers, and providers. Before the launch, Leapfrog will provide a free webinar series to review what diagnostic errors are and how they affect care in hospitals, describe resources available to hospitals to make an immediate impact on their quality of care, and learn from hospitals that have made tremendous progress on their journey to reduce diagnostic errors. Each webinar will include opportunities for discussion, and a chance to have all your questions answered.

Webinar #1: The Fundamentals of Diagnostic Errors in Hospitals

September 12, 3:00-4:00 PM ET

Download the slides here.

Download the recording here.

Dr. Mark Graber, MD, Founder and President Emeritus of the Society to Improve Diagnosis in Medicine, reviews the current research describing how misdiagnoses are so frequent and devastating that the present a formidable and underappreciated obstacle to excellence in medical care in U.S. hospitals. The session includes 20 minutes of discussion and Q&A.


Webinar #2: Resources and Strategies to Improve the Safety and Quality of Diagnosis in Hospitals

October 18, 3:00-4:00 PM ET

Download the slides here.

Download the recording here.

Dr. Hardeep Singh, MD, MPH, a patient safety researcher at Center for Innovations in Quality, Effectiveness and Safety (IQuESt) based at the Michael E. DeBakey VA Medical Center and Baylor College of Medicine, Houston, will describe two new and compelling resources for hospitals looking to get started on the path towards diagnosis: Measure Dx: A Resource To Identify, Analyze, and Learn From Diagnostic Safety Events, and the Safer Dx Checklist, an organizational self-assessment tool with 10 recommended practices to achieve diagnostic excellence. The session includes 20 minutes of discussion and Q&A.


Webinar #3: Case Study in Improving the Safety and Quality of Diagnosis in Hospitals

November 28, 3:00-4:00 PM ET

Download the slides here.

Download the recording here.

Dr. Divvy Upadhyay, MD, MPH, leads diagnostic safety efforts at Geisinger in Pennsylvania. He was the Researcher-in-Residence at the Safer Dx Learning Lab and scientist in the Division of Quality, Safety and Patient Experience at Geisinger and presents approaches to driving improved diagnostic safety and quality by sharing lessons learned across different organizations, including Geisinger. Jill Dykstra-Nykanen, RN, MSN, CPHQ, Chief Quality Officer at Orlando Health Arnold Palmer Hospital for Children, presenting how her organization has prioritized improving diagnosis across several quality of care interventions. The session includes an open and frank conversation about how participants can leverage learnings from the webinar series to kickstart improvement at their institutions.


NHSN Town Hall Call

Hospitals are invited to a NHSN Town Hall Call to learn more about how to complete the Data Rights Template, how to download CMS IQR reports, changes to reporting for Section 7 now that it’s required, and the impact this will have to Safety Grade and Value Based Purchasing. Participants will be able to ask questions throughout the presentation using the Zoom Q&A feature.


Download the slides here

Download the recording here.


Health Literacy Strategies

Cindy Brach, a Senior Healthcare Researcher at the U.S. Department of Health and Human Services’ Agency for Healthcare Research and Quality (AHRQ), will present health literacy strategies and tools that hospitals can use to improve patient engagement, safety, and quality. Learn how to implement health literacy universal precautions to ensure that all patients – regardless of their health literacy – can find, understand, and use health information and services. In her role at AHRQ, Cindy oversees the research and development of tools designed to deliver healthcare services to vulnerable populations. Her areas of expertise include health literacy, cultural and linguistic competence, and practice improvement. She serves as Co-Chair of the HHS Health Literacy Work Group and is on the Healthy People 2030 Health Communication and Health Information Technology Workgroup. She leads AHRQ ‘s health literacy work and is a member of AHRQ’s Shared Decisionmaking Team, its Dissemination and Implementation Group, and the EvidenceNOW Team that focuses on improving primary healthcare quality. Cindy has authored or contributed to over 80 publications and has shared her knowledge and expertise speaking at numerous professional conferences and webinars.


Download the slides here.

Download the recording here.


Informed Consent: AHRQ’s Tools as a Pathway to a High-Quality Informed Consent Process

Hospitals and other stakeholders are invited to a free Town Hall Call to learn more about Leapfrog’s approach on informed consent. Cindy Brach, a Senior Healthcare Researcher at the Agency for Healthcare Research and Quality, will present AHRQ’s Making Informed Consent an Informed Choice: Training for Health Care Leaders, a tool available to hospitals and ASCs interested in implementing strategies to ensure patients are provided with a high-quality informed consent process. AHRQ’s resources on informed consent can support hospitals as they evaluate their own practices in responding to the new optional subsection 1C: Informed Consent.


Download the slides here.

Download the recording here.

Download the Q&A here.

Download Resources here.


Town Hall Calls are part of the Judie Burrows Education Institute and partially funded by individual and corporate donations. If you are interested in contributing, please visit


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