Town Hall Calls

Throughout the year, Leapfrog will host Town Hall Calls to provide hospitals and other stakeholders background information about the content of the Leapfrog Hospital Survey. In addition, we often host Town Hall Calls on special topics that we are considering for future versions of the Leapfrog Hospital Survey. You can find information, including presentations and recordings, from all of our Town Hall Calls below. Questions about Town Hall Calls can be directed to our Help Desk.


2021 Town Hall Calls

Leapfrog Hospital Survey Town Hall Call

Hospitals are invited to the 2021 Leapfrog Hospital Survey Town Hall Call to learn more about changes to the 2021 Hospital Survey, including updates to submission requirements, questions, measure specifications, scoring algorithms, and public reporting. This general call will conclude with 20 minutes for Q&A.

Note: Separately certified ASCs should participate in the ASC Survey Town Hall Call for more information about the 2021 Leapfrog ASC Survey.


Download the April 22 & May 19 slides here.

Download the April 22 recording here.

Download the May 19 recording here.


Monitoring Health Care Inequity Town Hall Call

Hospitals and other stakeholders are invited to a free Town Hall Call to learn more about Leapfrog’s approach to reducing health care inequity and the new Monitoring Health Care Inequity questions added to the 2021 Hospital Survey. Members of the newly formed Health Equity Advisory Committee will share their challenges and successes with collecting patient self-reported demographic data, improving the accuracy of those data, and stratifying quality measures using the demographic data. This general call will conclude with 15 minutes for Q&A.



Leah Binder, MA, MGA, President & CEO, The Leapfrog Group

Meika Neblett, M.D., Chief Medical Officer, RWJ Barnabas Health – Community Medical Center

Christopher Nolan, MPH, System Manager, Community Health and Benefit, Office of Community Health Equity and Engagement Rush University System for Health

Aswita Tan-McGrory, MBA, MSPH, Administrative Director, The Mongan Institute and Director, The Disparities Solutions Center, Massachusetts General Hospital

Andrea Tull, PHD, Senior Director of Quality Performance Management, Massachusetts General Hospital


Download the recording here.

Download the slides here.


Previous Town Hall Calls


Medication Reconciliation Town Hall Call

Hospitals were invited to the Medication Reconciliation Town Hall Call on May 13 from 1:30 to 2:30 PM ET to learn more about the Medication Reconciliation Measure in Section 8B, including common challenges that hospitals face in collecting the data and how to overcome them. The call concluded with 20 minutes for Q&A.

Download the slides and a recording

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