Throughout the year, Leapfrog will host Town Hall Calls to provide hospitals and other stakeholders background information about the content of the Leapfrog Hospital Survey. In addition, we often host Town Hall Calls on special topics that we are considering for future versions of the Leapfrog Hospital Survey. You can find information, including presentations and recordings, from all of our Town Hall Calls below. Questions about Town Hall Calls can be directed to our Help Desk.
2023 Town Hall Calls
Diagnostic Safety and Quality Webinar Series: Overview and Implications for Hospitals
Leapfrog’s 2024 Hospital Survey will feature new fact-finding questions to assess how hospitals have approached diagnostic safety and quality, including both steps taken to reducing missed or incorrect diagnoses and encouraging the effective communication of diagnoses to patients, their caregivers, and providers. Before the launch, Leapfrog will provide a free webinar series to review what diagnostic errors are and how they affect care in hospitals, describe resources available to hospitals to make an immediate impact on their quality of care, and learn from hospitals that have made tremendous progress on their journey to reduce diagnostic errors. Each webinar will include opportunities for discussion, and a chance to have all your questions answered.
Webinar #1: The Fundamentals of Diagnostic Errors in Hospitals
September 12, 3:00-4:00 PM ET
Dr. Mark Graber, MD, Founder and President Emeritus of the Society to Improve Diagnosis in Medicine, will review the current research describing how misdiagnoses are so frequent and devastating that the present a formidable and underappreciated obstacle to excellence in medical care in U.S. hospitals. The session will include 20 minutes of discussion and Q&A.
Download the slides here.
Download the recording here.
Webinar #2: Resources and Strategies to Improve the Safety and Quality of Diagnosis in Hospitals
October 18, 3:00-4:00 PM ET
Dr. Hardeep Singh, MD, MPH, a patient safety researcher at Center for Innovations in Quality, Effectiveness and Safety (IQuESt) based at the Michael E. DeBakey VA Medical Center and Baylor College of Medicine, Houston, will describe two new and compelling resources for hospitals looking to get started on the path towards diagnosis: Measure Dx: A Resource To Identify, Analyze, and Learn From Diagnostic Safety Events, and the Safer Dx Checklist, an organizational self-assessment tool with 10 recommended practices to achieve diagnostic excellence. The session will include 20 minutes of discussion and Q&A.
Webinar #3: Case Study in Improving the Safety and Quality of Diagnosis in Hospitals
November 28, 3:00-4:00 PM ET
Dr. Divvy Upadhyay, MD, MPH, the Researcher-in-Residence at the Safer Dx Learning Lab and scientist in the Division of Quality, Safety and Patient Experience at Geisinger, will present his organization’s approach to driving improved diagnostic safety and quality by sharing lessons learned across the Geisinger’s health system. The session will include an open and frank conversation about how participants can leverage learnings from the webinar series to kickstart improvement at their institutions.
NHSN Town Hall Call
Hospitals are invited to a NHSN Town Hall Call to learn more about how to complete the Data Rights Template, how to download CMS IQR reports, changes to reporting for Section 7 now that it’s required, and the impact this will have to Safety Grade and Value Based Purchasing. Participants will be able to ask questions throughout the presentation using the Zoom Q&A feature.
This session was held on May 2.
Download the slides here.
Download the recording here.
Leapfrog Hospital Survey Town Hall Call
Hospitals are invited to the 2023 Leapfrog Hospital Survey Town Hall Call to learn more about changes to the 2023 Hospital Survey, including updates to submission requirements, questions, measure specifications, scoring algorithms, and public reporting. Participants will be able to ask questions throughout the presentation using the Zoom Q&A feature.
Note: Separately certified ASCs should participate in the ASC Survey Town Hall Call for more information about the 2023 Leapfrog ASC Survey.
April 13 Session Materials
Download the slides here.
Download the recording here.
April 27 Session Materials
Download the slides here.
Download the recording here.
May 11 Session Materials
Download the slides here.
Download the recording here.
Leapfrog's Never Events Policy and the PACT Collaborative Resources and Tools
Jean-Luc Tilly and Robyn Nabi from The Leapfrog Group will present Leapfrog's Never Events Policy, including the individual elements with a planned update for 2023, and a review of scoring and national performance on this measure.
Tom Gallagher, MD, Executive Director of the Collaborative for Accountability and Improvement and co-lead of the Pathway to Accountability, Compassion, and Transparency (PACT) Collaborative will introduce participants to new publicly available tools to guide hospitals as they design and implement communication and resolution programs (CRP). These tools include a process map and driver diagram, an evidence-based tip sheet for having initial conversations with patients and families about harm events, and a model handout for patients describing a CRP program. These tools can serve as a resource for hospitals looking to continually improve their responses to serious safety events.
This session was held on February 14.
Download the slides here.
Download the recording here.
Previous Town Hall Calls
Health Literacy Strategies
Cindy Brach, a Senior Healthcare Researcher at the U.S. Department of Health and Human Services’ Agency for Healthcare Research and Quality (AHRQ), will present health literacy strategies and tools that hospitals can use to improve patient engagement, safety, and quality. Learn how to implement health literacy universal precautions to ensure that all patients – regardless of their health literacy – can find, understand, and use health information and services.
In her role at AHRQ, Cindy oversees the research and development of tools designed to deliver healthcare services to vulnerable populations. Her areas of expertise include health literacy, cultural and linguistic competence, and practice improvement. She serves as Co-Chair of the HHS Health Literacy Work Group and is on the Healthy People 2030 Health Communication and Health Information Technology Workgroup. She leads AHRQ ‘s health literacy work and is a member of AHRQ’s Shared Decisionmaking Team, its Dissemination and Implementation Group, and the EvidenceNOW Team that focuses on improving primary healthcare quality. Cindy has authored or contributed to over 80 publications and has shared her knowledge and expertise speaking at numerous professional conferences and webinars.
This session was held on September 21.
Download the slides here.
Download the recording here.
Informed Consent: AHRQ’s Tools as a Pathway to a High-Quality Informed Consent Process
Hospitals and other stakeholders are invited to a free Town Hall Call to learn more about Leapfrog’s approach on informed consent. Cindy Brach, a Senior Healthcare Researcher at the Agency for Healthcare Research and Quality, will present AHRQ’s Making Informed Consent an Informed Choice: Training for Health Care Leaders, a tool available to hospitals and ASCs interested in implementing strategies to ensure patients are provided with a high-quality informed consent process. AHRQ’s resources on informed consent can support hospitals as they evaluate their own practices in responding to the new optional subsection 1C: Informed Consent.
This session was held on July 12.
Download the slides here.
Download the recording here.
Download the Q&A here.
Download Resources here.
Monitoring Health Care Inequity Town Hall Call
Hospitals and other stakeholders are invited to a free Town Hall Call to learn more about Leapfrog’s approach to reducing health care inequity and the new Monitoring Health Care Inequity questions added to the 2021 Hospital Survey. Members of the newly formed Health Equity Advisory Committee will share their challenges and successes with collecting patient self-reported demographic data, improving the accuracy of those data, and stratifying quality measures using the demographic data. This general call will conclude with 15 minutes for Q&A.
Presenters:
Leah Binder, MA, MGA, President & CEO, The Leapfrog Group
Meika Neblett, M.D., Chief Medical Officer, RWJ Barnabas Health – Community Medical Center
Christopher Nolan, MPH, System Manager, Community Health and Benefit, Office of Community Health Equity and Engagement Rush University System for Health
Aswita Tan-McGrory, MBA, MSPH, Administrative Director, The Mongan Institute and Director, The Disparities Solutions Center, Massachusetts General Hospital
Andrea Tull, PHD, Senior Director of Quality Performance Management, Massachusetts General Hospital
Download the recording here.
Download the slides here.
 |
Town Hall Calls are part of the Judie Burrows Education Institute and partially funded by individual and corporate donations. If you are interested in contributing, please visit www.leapfroggroup.org/donate. |