Throughout the year, Leapfrog will host Town Hall Calls to provide hospitals and other stakeholders background information about the content of the Leapfrog Hospital Survey. In addition, we often host Town Hall Calls on special topics that we are considering for future versions of the Leapfrog Hospital Survey. You can find information, including presentations and recordings, from all of our Town Hall Calls below. Questions about Town Hall Calls can be directed to our Help Desk.
2025 Town Hall Calls
Leapfrog Hospital Survey Town Hall Call: Resources for Hospitals
Hospitals are invited to the 2025 Leapfrog Hospital Survey Town Hall Call to learn more about changes to the 2025 Hospital Survey, including questions, measure specifications, scoring algorithms, and public reporting. Participants will be able to ask questions throughout the presentation using the Zoom Q&A feature.
Please see materials below for the April 15th (1:00 -2:00 PM EST) session
- Download the slides
- Download the recording
- Download the Q&A Transcript
Please see materials below for the May 8th (1:00 -2:00 PM EST) session
- Download the slides
- Download the recording
- Download the Q&A Transcript
Emerging Practices for Screening Patients for Financial Assistance
July 16, 3:00 - 4:00 PM EST
Leapfrog’s Billing Ethics Standard was first introduced in 2021. In 2024, we added a series of optional fact-finding questions focused on whether hospitals were screening all patients for their financial assistance programs regardless of insurance status. Hospitals and other stakeholders are invited to a free Town Hall Call to learn more about Leapfrog’s approach to presumptive eligibility and emerging practices for screening patients for financial assistance presented by Eva Stahl and Ruth Lande from Undue Medical Debt. These strategies and resources can support hospitals as they develop and evaluate their own practices. This webinar will feature a live Q&A following the presentation.
Presenters will include:
- Heather Scott, Program Coordinator, The Leapfrog Group
- Eva Stahl, Vice President, Public Policy & Program Management, Undue Medical Debt
- Ruth Lande, Vice President, Provider Relations, Undue Medical Debt
Please register here for the July 16 session at 3:00 PM EST.
New Learning Collaborative
Leaders at hospitals that care for a disproportionately high share of low-income and uninsured patients are invited to join us for an informational webinar on our new learning collaborative: Reducing Perioperative Pulmonary Embolism (PE) and Deep Vein Thrombosis (DVT): A Learning Opportunity. On the webinar, the program leaders will review how the collaborative works, what your team can expect to gain from participation and how to apply.
Please register here for the April 24 session at 3:00 PM EST.
Diagnostic Excellence
Hospital quality leaders are invited to join us for a presentation on new developments in diagnostic excellence at hospitals. Presenters will include:
- Leaders from the IDEAS Project: The Agency for Healthcare Research and Quality (AHRQ) recently developed several resources to help prevent diagnostic safety events. The AHRQ-funded Implementing Diagnostic Excellence Across Systems (IDEAS) project is now recruiting health care organizations to use and evaluate Calibrate Dx and/or Measure Dx.
- Dr. Emily Patterson: Presenting key conclusions from the recent AI and Human Factors Conference, including the emerging need for optimization of the human-AI interaction in health care, specifically focused on quality, value and patient safety.
- Jean-Luc Tilly, Program Director with The Leapfrog Group: Reviewing the new Diagnostic Excellence section of the 2025 Hospital Survey and plans for the future. Learn about how your responses will inform Leapfrog’s approach to this new area of quality measurement in hospitals.
Download the slides:
Download the recording here.
2024 Town Hall Calls
Achieving Diagnostic Excellence: Resources for Hospitals
Hospital quality leaders are invited to join us for a presentation on resources and strategies available to hospitals pursuing diagnostic excellence. The resources featured are designed to have an immediate impact on patient safety and quality of care, and are directly related to Leapfrog’s ongoing initiative to recognize hospitals that excel at preventing harm from diagnostic errors
October 18 Materials
Download the slides here.
Download the recording here.
Leapfrog Hospital Survey Town Hall Call: Resources for Hospitals
Hospitals are invited to the 2024 Leapfrog Hospital Survey Town Hall Call to learn more about changes to the 2024 Hospital Survey, including questions, measure specifications, scoring algorithms, and public reporting. Participants will be able to ask questions throughout the presentation using the Zoom Q&A feature.
May 9 Materials
Download the slides here.
Download the recording here.
Download the Q&A here.
April 25 Materials
Download the slides here.
Download the recording here.
Download the Q&A here.
Note: Separately certified ASCs should participate in the ASC Survey Town Hall Call for more information about the 2024 Leapfrog ASC Survey.
Previous Town Hall Calls
The Four Best Practices the Michigan Learning Collaborative Found at Leapfrog Superstar Hospitals
May 3 at 1:00 PM ET
In 2022, the Michigan Health Improvement Alliance (MiHIA) partnered with The Leapfrog Group and used Leapfrog data to identify hospitals with sustained highest performance in CLABSI, CAUTI, and Falls/Trauma. On this webinar, leaders at MiHIA and participants in their consortium shared four best practices based on the shared learnings from a collaboration formed between these high performing hospitals and a team of regional safety and quality experts.
The webinar was moderated by Leah Binder, President and CEO of The Leapfrog Group and included presentations from:
- Sasha Paul Savage, M.D.
Chief Health Officer, MiHIA
Primary Care Service Line Director, MyMichigan Health - Mark Kato, DHA, MBA
Assistant Professor of Health Sciences, Saginaw Valley State University
Chief of Operations, MiHIA
Download a Summary of the Findings here.
Become a Recognized Leader in Caring for People with Diabetes - A New Program of The Leapfrog Group and the American Diabetes Association
October 27, 4:00-5:00 PM ET
On November 1, 2023, The Leapfrog Group and the American Diabetes Association (ADA) launched a new national program to recognize hospitals that are providing safe, high-quality care to hospitalized patients with diabetes, regardless of the reason for their hospitalization.
The launch webinar includes presentations from:
- Leah Binder, President and CEO of The Leapfrog Group
- Dr. Robert Gabbay, Chief Science and Medical Offer of the American Diabetes Association
- Tara Rose Murphy, a patient on our Expert Panel
- Dr. Guillermo Umpierrez, chair of our Expert Panel and Professor of Endocrinology at Emory University School of Medicine
- Dr. Andrew Demidowich, a practicing endocrinologist and our subject matter expert at Johns Hopkins Medicine
Slides and a recording are available here.
Diagnostic Safety and Quality Webinar Series: Overview and Implications for Hospitals
Leapfrog’s 2024 Hospital Survey will feature new fact-finding questions to assess how hospitals have approached diagnostic safety and quality, including both steps taken to reducing missed or incorrect diagnoses and encouraging the effective communication of diagnoses to patients, their caregivers, and providers. Before the launch, Leapfrog will provide a free webinar series to review what diagnostic errors are and how they affect care in hospitals, describe resources available to hospitals to make an immediate impact on their quality of care, and learn from hospitals that have made tremendous progress on their journey to reduce diagnostic errors. Each webinar will include opportunities for discussion, and a chance to have all your questions answered.
Webinar #1: The Fundamentals of Diagnostic Errors in Hospitals
September 12, 3:00-4:00 PM ET
Download the slides here.
Download the recording here.
Dr. Mark Graber, MD, Founder and President Emeritus of the Society to Improve Diagnosis in Medicine, reviews the current research describing how misdiagnoses are so frequent and devastating that the present a formidable and underappreciated obstacle to excellence in medical care in U.S. hospitals. The session includes 20 minutes of discussion and Q&A.
Webinar #2: Resources and Strategies to Improve the Safety and Quality of Diagnosis in Hospitals
October 18, 3:00-4:00 PM ET
Download the slides here.
Download the recording here.
Dr. Hardeep Singh, MD, MPH, a patient safety researcher at Center for Innovations in Quality, Effectiveness and Safety (IQuESt) based at the Michael E. DeBakey VA Medical Center and Baylor College of Medicine, Houston, will describe two new and compelling resources for hospitals looking to get started on the path towards diagnosis: Measure Dx: A Resource To Identify, Analyze, and Learn From Diagnostic Safety Events, and the Safer Dx Checklist, an organizational self-assessment tool with 10 recommended practices to achieve diagnostic excellence. The session includes 20 minutes of discussion and Q&A.
Webinar #3: Case Study in Improving the Safety and Quality of Diagnosis in Hospitals
November 28, 3:00-4:00 PM ET
Download the slides here.
Download the recording here.
Dr. Divvy Upadhyay, MD, MPH, leads diagnostic safety efforts at Geisinger in Pennsylvania. He was the Researcher-in-Residence at the Safer Dx Learning Lab and scientist in the Division of Quality, Safety and Patient Experience at Geisinger and presents approaches to driving improved diagnostic safety and quality by sharing lessons learned across different organizations, including Geisinger. Jill Dykstra-Nykanen, RN, MSN, CPHQ, Chief Quality Officer at Orlando Health Arnold Palmer Hospital for Children, presenting how her organization has prioritized improving diagnosis across several quality of care interventions. The session includes an open and frank conversation about how participants can leverage learnings from the webinar series to kickstart improvement at their institutions.
Health Literacy Strategies
Cindy Brach, a Senior Healthcare Researcher at the U.S. Department of Health and Human Services’ Agency for Healthcare Research and Quality (AHRQ), will present health literacy strategies and tools that hospitals can use to improve patient engagement, safety, and quality. Learn how to implement health literacy universal precautions to ensure that all patients – regardless of their health literacy – can find, understand, and use health information and services. In her role at AHRQ, Cindy oversees the research and development of tools designed to deliver healthcare services to vulnerable populations. Her areas of expertise include health literacy, cultural and linguistic competence, and practice improvement. She serves as Co-Chair of the HHS Health Literacy Work Group and is on the Healthy People 2030 Health Communication and Health Information Technology Workgroup. She leads AHRQ ‘s health literacy work and is a member of AHRQ’s Shared Decisionmaking Team, its Dissemination and Implementation Group, and the EvidenceNOW Team that focuses on improving primary healthcare quality. Cindy has authored or contributed to over 80 publications and has shared her knowledge and expertise speaking at numerous professional conferences and webinars.
Download the slides here.
Download the recording here.
Informed Consent: AHRQ’s Tools as a Pathway to a High-Quality Informed Consent Process
Hospitals and other stakeholders are invited to a free Town Hall Call to learn more about Leapfrog’s approach on informed consent. Cindy Brach, a Senior Healthcare Researcher at the Agency for Healthcare Research and Quality, will present AHRQ’s Making Informed Consent an Informed Choice: Training for Health Care Leaders, a tool available to hospitals and ASCs interested in implementing strategies to ensure patients are provided with a high-quality informed consent process. AHRQ’s resources on informed consent can support hospitals as they evaluate their own practices in responding to the new optional subsection 1C: Informed Consent.
Download the slides here.
Download the recording here.
Download the Q&A here.
Download Resources here.
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Town Hall Calls are part of the Judie Burrows Education Institute and partially funded by individual and corporate donations. If you are interested in contributing, please visit www.leapfroggroup.org/donate. |