“Ultimately, the most critical challenge identified by the survey would seem the most easily remediated: the vast majority of employer respondents did not believe their health plan put their needs first.”
In June 2020, Leapfrog conducted a confidential online survey of executives of companies that administer and fund benefits for employees and/or dependents. The purpose of the confidential survey was to gain employer perspectives on health plan effectiveness in achieving health care quality, safety and value.
Over 170 employers, representing 4 million lives, participated in the survey. It asked employers to identify which health plan(s) they contracted with, and rate those plans on four key issues including:
- Responsiveness of the health plan to employer concerns;
- Transparency in helping employers and employees choose the best providers;
- Payment reform initiatives that incentivize excellence in the market; and
- Value strategies driven by health plans
All told, while employers were generally favorable about their health plan's performance, they see significant opportunities for improvement in the movement for value in health care. As employers stand for quality of care and demand results for their investment in the health of their employees, they expect their health plan to stand with them.